Overview

Sleeping Mat LLC’s refund and return policy lasts 25 days—a timeframe that balances your ability to inspect bedding quality and our commitment to hygiene standards. If 25 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your bedding item must be unused, unwashed, and in its original condition—with all tags, labels, and packaging intact. Examples include:
  • Unopened sheet sets, duvet covers, or pillowcases (no signs of laundering, stains, or fabric wear).
  • Pillows (standard, functional, or decorative) that retain their original shape, with no tears, odors, or adjusted filling.
  • Bedding layers (comforters, quilts) and sleep aids (eye masks, earplugs) that remain sealed in their original packaging.

Non-Refundable Items

  • Bedding that has been washed, used, or damaged after delivery (due to hygiene risks and resale standards for sleep products).
  • Gift cards for sleepingmat.store purchases.
  • Final sale items (marked “Non-Returnable” on the product page, e.g., discounted decorative bedding bundles, clearance sleep aids).
To complete your return, you must provide a receipt or proof of purchase (e.g., order confirmation email, packing slip). Do not send products back to the manufacturer—all returns must be shipped to our Sleeping Mat LLC address.

Partial Refunds

Partial refunds are granted only in specific scenarios related to bedding condition:
  1. Bedding with obvious signs of use (e.g., washed sheets, flattened pillows, stained comforters).
  2. Items not in original condition, damaged, or missing parts (e.g., a sheet set missing one pillowcase, a duvet cover with a torn seam) for reasons not due to our shipping error.
  3. Items returned more than 25 days after delivery.

Refund Process

  1. Receive & Inspect: Once we receive your returned bedding at our facility, we’ll send you an email to confirm receipt. Our team will then inspect the item for eligibility (3–5 business days).
  2. Notify Decision: We’ll email you to approve or reject your refund—rejections will include a clear explanation (e.g., “Item shows signs of laundering”).
  3. Process Refund: If approved, your refund will be processed within 5–7 business days. A credit will automatically be applied to your original payment method (credit card, debit card, or digital wallet).

Late or Missing Refunds

If you haven’t received your refund after the processing period:
  1. First, check your bank account or payment app—financial institutions often take 3–5 extra days to post refunds.
  2. Contact your credit card company or bank to ask about pending transactions (refunds may show as “pending” before being fully posted).
  3. If issues persist, email us at sleep@sleepingmat.store with your order number, refund request date, and a screenshot of your payment statement (if available).

Sale Items

Only regular-priced bedding products may be refunded. Sale items (e.g., discounted sheet sets, clearance functional pillows, or limited-time bedding bundles marked “Final Sale”) cannot be refunded or exchanged.

Exchanges

We only replace bedding items if they are defective or damaged (e.g., a sheet with a loose seam, a pillow with uneven filling, a comforter with missing stitching) and the issue is not due to user error. To request an exchange for the same item:
  1. Email sleep@sleepingmat.store with your order number, clear photos of the defective/damaged part, and a brief description of the issue (e.g., “Duvet cover arrived with a torn corner”).
  2. Ship the defective item to our return address:
     

    Sleeping Mat LLC

     

    2128 NAPFLE ST

     

    PHILADELPHIA, PA 19152

     

    USA

Gifts

  • If the bedding item was marked as a gift when purchased and shipped directly to you, you’ll receive a sleepingmat.store gift credit for the item’s value once we process the return. A digital gift certificate will be emailed to you within 3 business days of receiving the returned item.
  • If the gift giver had the order shipped to themselves first (to hand-deliver later), we’ll send the refund to the gift giver’s original payment method. The gift giver will be notified of the return via email.

Shipping Returns

To return your bedding product:
  1. Mail the item to our return address (listed above in the “Exchanges” section).
  2. You are responsible for covering return shipping costs. These costs are non-refundable—if your refund is approved, the cost of return shipping will be deducted from your refund amount.
  3. For high-value items (e.g., premium comforters, king-size sheet sets), we recommend using a trackable shipping service (e.g., USPS Priority Mail with tracking) or purchasing shipping insurance. Sleeping Mat LLC cannot guarantee we will receive items sent without tracking.

Need Help?

For questions about returns, refunds, or defective bedding, contact us at sleep@sleepingmat.store. Our team responds to all inquiries within 2 business days to help resolve issues for your sleep comfort needs.