Applicability

This policy applies to all physical bedding products purchased from sleepingmat.store, including covers (fitted sheets, duvet covers), pillows (standard, functional, decorative), bedding layers (comforters, quilts, blankets), and sleep aids (eye masks, earplugs). Digital products (if any, e.g., sleep guides) are sent via email and not subject to shipping rules.

Shipping Destinations

  • We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
  • International shipping (e.g., Canada, Europe) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days of cancellation.

Processing Time

  • Orders are processed and shipped within 2–3 business days of purchase (excluding weekends, holidays, and peak seasons like back-to-school or holiday gifting).
  • During high-demand periods (e.g., Black Friday, pre-holiday bedding sales), processing may take 4–5 business days. We will email you with a tracking number and status update if there is a delay of more than 3 days.

Shipping Methods & Costs

We partner with USPS and UPS for reliable, secure delivery—ensuring delicate bedding items (e.g., soft comforters, memory foam pillows) arrive in intact condition. We offer two shipping options to fit your timeline:
Shipping Method Delivery Time Cost
Standard Shipping 3–5 business days Free for orders over $60; $4.99 for orders under $60
Expedited Shipping 1–2 business days $9.99 (no minimum order value)
Note: Delivery times are estimates—delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska). Bedding bundles (e.g., full sheet sets + comforters) may have slight shipping weight adjustments, which will be reflected at checkout.

Shipping Confirmation & Tracking

  • Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status.
  • Tracking information may take 24 hours to update in the carrier’s system—please allow this timeframe before contacting us about missing or inactive tracking links.

Address Changes & Cancellations

  • You may update your shipping address or cancel your order within 12 hours of purchase by emailing sleep@sleepingmat.store with your order number and new details (for address changes) or cancellation request.
  • After 12 hours, we cannot guarantee address changes or cancellations (as orders may already be packed or shipped). If a package is delivered to the original address, we are not responsible for rerouting, reshipping, or refunding the order.

Lost, Damaged, or Undelivered Orders

  • Lost/Undelivered: If your package is marked “delivered” but not received, first check with your local carrier office, neighbors, or building management (for apartments/condos). If confirmed lost, email us within 7 days of the expected delivery date—we will either resend the bedding item/bundle or issue a full refund (your choice).
  • Damaged in Transit: If bedding arrives damaged (e.g., a torn sheet, a crushed pillow, a stained comforter), take clear photos of the package and damaged item, then email them to sleep@sleepingmat.store within 48 hours of delivery. We will send a replacement at no cost or issue a full refund—no return required for severely damaged items.

Contact Us

For shipping inquiries (tracking updates, delayed packages, damaged items), email sleep@sleepingmat.store. Our team prioritizes resolving shipping issues quickly to get your bedding to you in time for a comfortable night’s sleep.